Responding To Criticism


Writers in particular seem to be interested in criticism, but the truth is, no matter what our profession we all are apt to face criticism in one form or another.

When I was a new teacher, I was so fearful of parent/teacher conferences — until I learned that most of the parents were just as fearful. Of what? I, that these parents would criticize the job I was doing as a teacher; they, that I would criticize their job as parents.

Of course there were also professional evaluations when an administrator would come into the classroom, observe, then meet with me later and give his assessment (read, critique) of my lesson. And there were the standardized tests we gave too. Ostensibly these measured the students’ progress from one year to the next, but guess who was responsible for their growth or lack thereof? 🙄

Other jobs have similar ways of measuring job performance, so why do some writers (see comments) have such a hard time taking criticism?

The topic came up recently on Mike Duran’s blog, not once but twice. And the author meltdown on Books and Pals ignited additional posts about bad reviews and author responses.

I suspect that part of the issue is how public author criticism is. I mean, when my administrator gave me a job performance evaluation, it was confidential. I got a copy and one went into my file, but from there, no one needed to know if I got a “five star” rating or a “one star.” 😉

Writers have no such confidentiality clause with reviewers. In fact, the point of the review is to publicize an opinion about a writer’s performance.

A reviewers opinion, of course, is not accurately equated with a supervisor’s assessment. In my situation, reviewers would be more closely aligned to my students’ opinions. Imagine if each of them posted on my classroom window what they thought of my lessons that day. Hmmm. 🙄

But a writer’s reviews serve a greater purpose than writer evaluation. They benefit readers because they inform. And they benefit writers because they promote in ways a writer can’t. Reviews on the Internet aren’t paid advertisement. They are one reader’s opinion (or in the case of a blog tour, one group of readers varying opinions).

Consequently, it seems a little baffling to me that a writer would respond in any way but with gratitude. Someone read their book. That in itself is something to be thankful for.

Lambasting the critiquer? I don’t see how that’s a good move under any circumstance.

Some writers answer that the right response is to ignore all reviews, even good ones. I don’t know what I think about commenting on Amazon, but on blogs and particularly in blog tours, I think an author that doesn’t comment is missing out on an opportunity to make a positive connection with a reader.

One author, definitely old school, said to comment on favorable reviews might illicit syrupy suck-up reviews in the future. Well, maybe that’s a risk worth taking. Because no comment could earn an author no review in the future.

I know it’s not always possible, but it seems to me, if a person has taken the time to read a book, write and post a blog review, the least the author can do is drop by with a simple thank you.

I actually learned that from Andy Sernovitz who wrote Word of Mouth Marketing. A couple years ago I won a free copy of his book and blogged about something I learned from it. True to the advice he gave in the book, he stopped by my site to say thank you for the mention. And that wasn’t even a full review.

In my opinion, authors would do well to take advantage of reviews by responding kindly and professionally. I’ve seen more than one blogger won over by such an approach.

Published in: on March 29, 2011 at 6:30 pm  Comments (6)  
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